Frequently Asked Questions
Do I need to register to order from you?
You do not need to register to buy from us. Simply complete your first order online and enter your business or personal details as part of the process.
Or you can create an account in order to save your details, View previous orders, add items to your wish lists and view your loyalty points.
Click the following link to create your account.
Do I need to be a Business to buy from kandyking?
We are wholesale Trade business to business but we can sell to you if its for a special event such as a Wedding or a Party etc. If your order is for a special occasion such as a Wedding please order at least 10 Days before the event. Just to be on the safe side.
What is the minimum spend?
Our minimum order value is £
100.00 / € 115.00 (Before Vat). We are sorry that we can not sell less than our minimum order value to you but there are a many reasons for this. If you wish to purchase single quantities or small amounts then there are a number of Retail sites we support that you can buy from. Here are just a few we can highly recommend :
Aquarterof.co.uk | Buy Retro Sweets | The Little Sweet Shop | Sweets Without..
In view of the current situation we are waiving our £100 minimum spend and accepting orders of £39.99 for a limited period of 4 weeks. (Plus Vat and delivery charges) We hope you find this action helpful to your business & personal needs. This action will particularly help "Stay at home" folk who are considered to be vulnerable.
Do your prices include VAT?
All online prices are before VAT is added. Unless stated differently.
VAT charges can be seen when you view your cart.
How do I place my order on line?
Firstly choose the products you wish to buy and then add them to your basket. Once your Items are added to the basket they are saved therefore if you wish you can go back adding more and more or editing your order until you are happy it is complete.
When you have finished choosing your items proceed to the checkout where you just need to fill in a few details. Choose your preferred payment options and then wait for the big green tick.
If you require large quantities of a particular item please contact us before you place your order online.
You can pay us simply by using the online Checkout Powered By
You do not need a Paypal account,Simply use your debit/credit card in the usual way to pay online using the PayPal website, Its safe and secure.
Another payment option now including apple pay is by using the online checkout powered by
PLEASE NOTE: You must use the Address Post Code that your payment card is registered to or your payment may be declined. We may also need to do a security check to prevent fraudulent activity.
You can also pay for your order over the telephone using a credit or debit card. For new customers paying by telephone we can only deliver to the registered billing Address of the credit/debit card you are using.
We also accept payment by bank transfer (BACS), however this method could delay your delivery by 3-5 days due to bank clearance of funds.
In cases when our driver is delivering your order we can offer you a 'Cash on Delivery' option..
What credit/debit cards do you accept for payment?
We accept the following payment methods:
Visa, Mastercard, Maestro and Visa Debit. We don't currently accept American Express.
Please Note: We do not store any Card Information.
Do you charge for credit / debit card and PayPal payments?
No, we don’t charge any fees for card payments. We pay for all transaction fees
We now take payments using the PayPal.me link
Just follow the link to pay in seconds: http://paypal.me/kandyking
Why can't I find what I'm searching for on kandyking?
The most likely reason you can not find an item on our web site is it may be temporarily out of stock,short dated or discontinued. Please contact us for more information on a particular product.
What is the standard delivery charge?
Our standard delivery charge for UK Mainland is £5.00(+VAT) per parcel. This is per parcel up to a weight limit of 25kg. There is an additional charge of £4.00 per parcel to Northern Ireland parts of Scotland and the Scottish Highlands.
Free delivery to most parts of the UK mainland for orders over £150.00*
How long does it take for my order to be delivered?
We dispatch most orders on a next day service* (UK mainland only), not including Saturday and Sunday.
*(Please note: You are paying for a courier delivery service which can take up to 48 hours after being dispatched therefore it may not arrive next day.)
For some areas of the UK it may take up to 3 days. We use DPD and Parcelforce for most UK deliveries, These are fully tracked and usually with a notified 1 hour time slot.
Someone must be available to receive delivery as all our couriers require a signature as proof of delivery.
Our couriers are very busy trying to deliver your sweets on time and we do aim to get most orders out for next day but occasionally there may be a little delay so please do not panic. If you do not receive your parcels within 3 days from the day of dispatch then please call us for an update.
If your order is for a special occasion such as a Wedding please order at least 10 Days before the event. Just to be on the safe side.
Can I have my order delivered to another Address other than the billing Address?
If you are a first time customer with us and paying by credit/debit card over the phone then your delivery must be to the registered billing Address that your card is registered to.
For security reasons we can not deliver to self storage facilities or temporary warehouses.
This is not in effect if you are paying online or by bank transfer.
NEW CUSTOMERS. If you are paying by credit card we can only deliver to the registered billing Address. We may also email / telephone you for confirmation before proceeding with your order.
Can I collect my order?
Yes, you can collect your order from our warehouse in Salford, Greater Manchester.
Do you sell overseas?
We mainly deliver to the United Kingdom and The Republic of Ireland but we can deliver worldwide by special arrangement. Please email or telephone us to discuss shipping options.