Frequently Asked Questions


Do I need to register to order from you?
You do not need to register to buy from us. Simply complete your first order online and enter your business or personal details as part of the process. 
Or you can create an account in order to save your details, View previous orders and add items to your wish lists.
Click the following link to create your account.
https://www.kandyking.co.uk/index.asp?function=ACCOUNTLOGIN

Do I need to be a Business to buy from kandyking?
We are wholesale Trade business to business but we can sell to you if its for a special event such as a Wedding or a Party etc. If your order is for a special occasion such as a Wedding please order at least 10 Days before the event. Just to be on the safe side.

What is the minimum spend?
Our minimum order value is £100.00 / €115.00 (Before Vat). We are sorry that we can not sell less than our minimum order value to you but there are a many reasons for this. If you wish to purchase single quantities or small amounts then there are a number of Retail sites we support that you can buy from. Here are just a few we can highly recommend :
Aquarterof.co.uk | Buy Retro Sweets | The Little Sweet Shop | Sweets Without..

Do your prices include VAT?
All online prices are before VAT is added. Unless stated differently.
VAT charges can be seen when you view your cart.

How do I place my order on line?
Firstly choose the products you wish to buy and then add them to your basket. Once your Items are added to the basket they are saved therefore if you wish you can go back adding more and more or editing your order until you are happy it is complete.
When you have finished choosing your items proceed to the checkout where you just need to fill in a few details. Choose your preferred payment options and then wait for the big green tick. 
 
How do I pay for my order?
The easiest and quickest payment method is by using the online Checkout Powered By 
You do not need a Paypal account,Simply use your debit/credit card in the usual way to pay online using the PayPal website, Its safe and secure.You can also pay for your order over the telephone using a credit or debit card. We also accept payment by bank transfer (BACS), however this method could delay your delivery by 3-5 days due to bank clearance of funds.
In cases when our driver is delivering your order we can offer you a 'Cash on Delivery' option..

What credit/debit cards do you accept for payment?

We accept the following payment methods:
Visa, Mastercard, Maestro and Visa Debit. We don't currently accept American Express.
Please Note: We do not store any Card Information.

Do you charge for credit and debit card payments?
No, we don’t charge any fees for card payments.

We now take payments using the PayPal.me link
Just follow the link to pay in seconds: http://paypal.me/kandyking 

Why can't I find what I'm searching for on kandyking?
The most likely reason you can not find an item on our web site is it may be temporarily out of stock,short dated or discontinued. Please contact us for more information on a particular product.

What is the standard delivery charge?
Our standard delivery charge for UK Mainland is £6.99(+VAT) per parcel. This is per parcel up to a weight limit of 25kg. There is an additional charge of £7.00 per parcel to Northern Ireland parts of Scotland and the Scottish Highlands.
Free delivery to most parts of the UK mainland for orders over £250.00*

How long does it take for my order to be delivered?
We dispatch most orders on a next day service (UK mainland only), not including Saturday and Sunday.
For some areas of the UK it may take up to 3 days. We use Parcelforce and DPD for most UK deliveries, These are fully tracked and usually with a notified 1 hour time slot.
Someone must be available to receive delivery as all our couriers require a signature as proof of delivery.
If your order is for a special occasion such as a Wedding please order at least 10 Days before the event. Just to be on the safe side.

Can I have my order delivered to another Address other than the billing Address?
If you are a first time customer with us and paying by credit/debit card then your delivery must be to the registered billing Address that your card is registered to. 
This is not in effect if you are paying by bank transfer.

Can I collect my order?
Yes, you can collect your order from our warehouse in Salford, Greater Manchester.

Do you sell overseas?
We mainly deliver to the United Kingdom and The Republic of Ireland but we can deliver worldwide by special arrangement. Please email or telephone us to discuss shipping options.



American Confectionery & Drinks

Terms and Conditions of purchasing American food, confectionery and drink from Corolldraw Ltd / Kandyking / Northern Confectionery.

Regulations regarding food labelling have now changed and we would like to outline for you the responsibilities of both us (The Wholesaler) and you (The Retailer) under the updated provisions.

Please be aware that upon payment of the invoice for goods supplied by us you are agreeing to adhere to these Terms and Conditions.

The two areas of change are:
1) Appropriate UK compliant ingredient labelling displaying on all pre-packaged goods highlighting allergen information.

2) A Best Before Date in the UK format to be displayed on all pre packaged goods (excluding chewing gum).
Allergen and Ingredient Labelling

As The Wholesaler it is our responsibility to provide you, The Retailer with the UK compliant ingredients labels and information as directed by the new provisions. It is your responsibility as The Retailer to label all goods before they are displayed for sale to the end user.

We will provide all necessary labels required when purchasing American products from us.

What you need to do...
Affix the label to each product before displaying for sale
Best Before Dates
It is your responsibility as The Retailer to display a Best Before Date on all products (excluding chewing gum) in a UK date format. Different manufacturers in the USA provide this information in different ways. We have provided you below examples of how to translate the date format.

Best Before Examples
Many date codes contain a letter for the month which all follow this sequence A-January B-February C-March D-April E-May F-June G-July H-August I-September J-October K-November L-December

Production codes
Eg Charleston Chew/Junior Mints/Laffy Taffy/Tootsie Roll
B2714 12 months shelf life
B is the month, 27 is the day and 14 the year. So this product was created on the 27th February 2014 and is Best Before 27th February 2015

American Date Format
Eg Mars products (this is found on the outer box but not the actual product)
01/31/16
Best Before 31st January 2016

End Code
Eg Nestle products such as Butterfingers, 100 Grand Bar, Oh Henry Bar
5334574823 15L
15 is the year and L is the month so these are Best Before December 2015

Soda Can Dates
Eg Pepsi Throwback, Coke Vanilla (on the base of the can)
MAR0315KMC 12101CT#83

Best Before 3rd March 2015
If you still can’t translate a date or you are having any issues we would be happy to investigate this for you.
Additional Information can be found by following this link:
 

http://www.food.gov.uk/sites/default/files/food-allergen-labelling-technical-guidance.pdf