Frequently Asked Questions

How do I pay for my order?
We will telephone you to arrange payment. You can pay for your order by telephone using a Credit or Debit Card. We also accept payment by bank transfer (BACS), however this method could delay your delivery by 3-5 days due to bank clearance of funds.
In cases when our driver is delivering your order we can offer you a Cash on Delivery option.

What credit/debit cards do you accept for payment?
We accept the following payment methods: Visa, Mastercard, Maestro, Visa Debit. We don't currently accept American Express.


We now take payments using paypal, Just follow the link to pay in seconds:  http://paypal.me/kandyking

Do you charge for Credit and Debit Card payments?
No, we don’t charge any fees for card payments.
 
Do your prices include VAT?
All prices online exclude VAT unless stated differently.


What is the minimum spend?
Our minimum order value is £200.00


Do I need to register to order from you?
You do not need to register to buy from us. Simply complete your first order online and enter your business or personal details as part of the process. 

Do you sell overseas?
We mainly deliver to the United Kingdom and The Republic of Ireland but we can deliver worldwide by special arrangement. Please call us to discuss shipping options.

Can I collect my order?
Yes, you can collect your order from our warehouse in Salford, Greater Manchester.

What is the standard delivery charge?
Our standard delivery charge for UK Mainland is £5.00+VAT) per parcel. This is per parcel up to a weight limit of 25kg. There is an additional charge of £7.00 per parcel to Northern Ireland and the Scottish Highlands.

How long does it take for an order to be delivered?
We dispatch the orders on a next day service (UK mainland only), not including Saturday and Sunday.
For some areas of the UK it may take up to 2 days. 

American Confectionery & Drinks

Terms and Conditions of purchasing American food, Confectionery and drink from Corolldraw Ltd / Kandyking / Northern Confectionery.

Regulations regarding food labelling have now changed and we would like to outline for you the responsibilities of both us (The Wholesaler) and you (The Retailer) under the updated provisions.

Please be aware that upon payment of the invoice for goods supplied by us you are agreeing to adhere to these Terms and Conditions.

The two areas of change are:

1) Appropriate UK compliant ingredient labelling displaying on all pre-packaged goods highlighting allergen information.

2) A Best Before Date in the UK format to be displayed on all pre packaged goods (excluding chewing gum).

Allergen and Ingredient Labelling

As The Wholesaler it is our responsibility to provide you, The Retailer with the UK compliant ingredients labels and information as directed by the new provisions. It is your responsibility as The Retailer to label all goods before they are displayed for sale to the end user.

We will provide all necessary labels required when purchasing American products from us.

What you need to do...

Affix the label to each product before displaying for sale

Best Before Dates

It is your responsibility as The Retailer to display a Best Before Date on all products (excluding chewing gum) in a UK date format. Different manufacturers in the USA provide this information in different ways. We have provided you below examples of how to translate the date format.
 

Best Before Examples

Many date codes contain a letter for the month which all follow this sequence A-January B-February C-March D-April E-May F-June G-July H-August I-September J-October K-November L-December

Production codes

Eg Charleston Chew/Junior Mints/Laffy Taffy/Tootsie Roll

B2714 12 months shelf life

B is the month, 27 is the day and 14 the year. So this product was created on the 27th February 2014 and is Best Before 27th February 2015

American Date Format

Eg Mars products (this is found on the outer box but not the actual product)

01/31/16

Best Before 31st January 2016

End Code

Eg Nestle products such as Butterfingers, 100 Grand Bar, Oh Henry Bar

5334574823 15L

15 is the year and L is the month so these are Best Before December 2015

Soda Can Dates

Eg Pepsi Throwback, Coke Vanilla (on the base of the can)

MAR0315KMC 12101CT#83

Best Before 3rd March 2015
If you still can’t translate a date or you are having any issues we would be happy to investigate this for you.

Additional Information can be found by following this link:

http://www.food.gov.uk/sites/default/files/food-allergen-labelling-technical-guidance.pdf

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